Covid-19 Situation

March 16, 2020

SPECIAL ALERT

Costa Rica has announced the closing of our borders by land, sea and air, beginning on March 18th at midnight, for all ARRIVING passengers that are not Costa Rican citizens or legal residents. Tourists and citizens, arriving prior to that deadline, may leave Costa Rica at any time. This travel restriction will last through April 12, 2020.

If you have a reservation with us during this time period, please contact us as soon as possible in order to make the changes needed to your reservation, if needed.

You should first check with your travel insurance policy to see which items may be covered.

If you did not purchase travel insurance or it will not cover your accommodations with us, then we will amend our cancellation policy to include the following;

All reservations can be changed and postponed for up to 12 months (or 24 months for some villas) from your date of arrival with no change or cancellation fee. Guests that change their current reservation will be issued a credit towards their future stay in the amount that was paid, but can only be used in the same property that was reserved. We are not able to issue refunds or change dates more than one time. We do require written notification of any cancellation requests, so please email us.

You can phone 1-800-936-9622 or +506-4001-5878 for additional information.

If your reservation is for after April 12, 2020 and the borders have reopened, you can wait until the week prior to your arrival date to make your decision of using your current reservation or requesting to move it to another time.

We are saddened by this new development and will do our best to accommodate you with new dates for your stay, but the space is filling quickly with “moves” and new reservations.

If you are still able to use your reservation for the existing dates between now and April 12, please confirm that with us as well.




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