Covid-19 Situation

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Costa Rica qualifies for the Safe Destination certification from the World Travel & Tourism Council for destinations which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.

 


  • Total Cases

    99.425

  • Recovered
    Recovered

    60.738

  • Deaths

    1.236

  • Local Cases

    138

Updated October 21, 2020 14:37 UTC-6

October 22, 2020

SPECIAL ALERT

Costa Rica had announced the closing of our borders by land, sea and air, beginning on March 18, 2020 for all ARRIVING tourists, however, as of November 1, 2020 the air borders have reopened to all countries of the world providing that they fulfill the guidelines issued by our government. These are the most current requirements. They could change or be eliminated at any time;

  • Fill out the electronic HEALTH PASS form, available at https://salud.go.cr
  • Present proof or acquire travel insurance that covers medical care and an unexpected extended hotel stay. Your own personal insurance may cover this requirement, but written proof is needed. If you need another source, here are two different companies that provide this coverage.
  • For tourists using their own medical insurance policies, you must request a certification from your insurance company, issued in English or Spanish, verifying the following three conditions. (This certification must be uploaded when filling out the electronic HEALTH PASS):
    • Effectiveness of the policy during the visit to Costa Rica.
    • Guaranteed coverage of medical expenses in the event of becoming ill with the pandemic COVID-19 virus while in Costa Rica, for at least USD $50,000 (fifty thousand United States Dollars).
    • Includes minimum coverage of USD $2,000 for lodging expenses incurred as a result of the pandemic (this can be waived with proof of ownership of a home in Costa Rica).

Tulemar is open as usual and is honoring all reservations.

We want you here as much as you want to be here. We are caught in the travel policies of our governments, including the US, Costa Rica and many others. This affects everyone, the airlines, the hotels, the transportation and tour companies and our guests. We understand your travel may need to be changed and that is never easy. We also need your support to keep everyone in Tulemar working during this time. Please be patient with our Reservations Department, as they have one of the most difficult and stressful jobs now and are doing their best to help each guest.

If you have an upcoming reservation with us and are not able to arrive, please contact us as soon as possible to make any changes needed. Please see the steps below.

      1. You should first check with your airline to see if your arrival and departing flights are still scheduled to fly as you have booked.
      2. You should also check with your travel insurance policy to see which items may be covered in case of cancellations.
      3. If you did not purchase travel insurance or it will not cover your accommodations with us, then we will amend our cancellation policy to include the following:All reservations can be changed and postponed for up to 12 months (or 24 months for some villas) from your date of arrival with no change or cancellation fee. Guests that change their current reservation will be issued a credit towards their future stay in the amount that was paid but can only be used in the same property that was reserved. We are not able to issue refunds. We do require written notification of any cancellation requests, so please email us.

If we do not hear from you, we will be expecting you as booked.

For new reservations booked now, we will honor these same change policies if the travel restrictions for the virus are still in place.

You can phone 1-800-936-9622 or +506-4001-5878 for additional information.

We will do our best to accommodate you with alternate dates for your stay, but the space is filling quickly with “moves” and new reservations.

We are very excited to welcome guests back to Costa Rica and Tulemar. We have always held our service staff to the highest standard of sanitation and hygiene practices, and now, more than ever, our commitment to cleanliness remains our top priority to ensure the health and safety of our guests, our staff, and our community.

In response to Covid-19, we have taken additional sanitation measures to guarantee our practices align with expert protocols provided by global and local health authorities during this pandemic. Furthermore, we continue to closely monitor health authority guidelines and make changes or updates to our practices as needed.

Upon check-in at our front desk, the concierge staff will explain the protocols and procedures implemented by the Ministry of Health in Costa Rica and then you’ll be taken to your accommodations.

At your accommodations, your concierge will –
  • explain that all flat surfaces, switches, door knobs, remote controls, telephones, faucets and fixtures have all received additional cleaning and attention
  • show you the location of the sanitizer gel and special waste receptacle for items like masks, gloves and eye protection
  • discuss the schedule and procedure for the daily cleaning of your accommodations by the cleaning staff
  • answer any questions you may have regarding these procedures and protocols in Costa Rica and provide a source for local information

 

Around the resort, you’ll notice –
  • all the staff will maintain a social distance of 6 feet
  • guests will be asked to maintain the same
  • staff will all be wearing safety equipment such as gloves, masks and eye protection
  • common areas around the resort will be thoroughly cleaned throughout the day

 

As always, we want our guests to rest easy knowing they are safe and well-taken care of inside Tulemar.


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